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Negative reviews happen to everyone. No one is perfect 100% of the time, but it’s how you respond it matters. How should you deal with negative reviews? In this article, we will cover the following: How to access the situation Your response time to negative reviews...

Do you know your company’s online reputation? How do customers know if they can trust the quality and service of your brand? Well, 93% of customers would answer ‘online reviews’. That’s exactly how they decide which business to buy from or work with.  So, given that...

In this contemporary and largely digitalised world, online reviews are of unmistakable importance to the continual growth and equity of your brand. Presently, 90% of all consumers read online reviews before visiting or utilising a business service. Therefore, they...

Ninety per cent of people across the globe say they first consult reviews before making purchasing decisions. That’s enough to make some businesses out there, ahem, lose their scruples. For them, the desire is to stay ahead of the pack, whatever the cost. The result...

One of the -- dare we say, “interesting” -- phenomenon that we encounter as an online reviews management entity is that of fake reviews. Notwithstanding the fact that most of the consumers who are out there swear by online reviews, a sizable portion of the feedback...

With online reviews continuing to grow in importance over the past few years, it can be hard to determine where exactly your business fits within the matrix. We have all probably come across the astounding statistics at one point or the other. Around the world,...

If you own a business, you probably are already aware of the power of online reviews. And that’s hardly surprising. At least 90 percent of consumers out there say they first consult reviews before making purchases. And a large number of people trust them, in spite of...

Online reviews are something that people across the globe have come to trust. Research indicates that more than 90 percent of consumers read online reviews before making a purchase. And of these, 76% trust what they read. That’s in spite of the fact that reviews are...