How do I deal with negative reviews?

How do I deal with negative reviews?

Negative reviews happen to everyone. No one is perfect 100% of the time, but it’s how you respond it matters. How should you deal with negative reviews? In this article, we will cover the following: How to access the situation Your response time to negative reviews...
Do Customers Trust Your Brand?

Do Customers Trust Your Brand?

Do you know your company’s online reputation? How do customers know if they can trust the quality and service of your brand? Well, 93% of customers would answer ‘online reviews’. That’s exactly how they decide which business to buy from or work with.  So, given that...
HOW CAN ONLINE REVIEWS GET YOU MORE ENGAGEMENT?

HOW CAN ONLINE REVIEWS GET YOU MORE ENGAGEMENT?

In this contemporary and largely digitalised world, online reviews are of unmistakable importance to the continual growth and equity of your brand. Presently, 90% of all consumers read online reviews before visiting or utilising a business service. Therefore, they...
How Businesses Manipulate Online Reviews

How Businesses Manipulate Online Reviews

Ninety per cent of people across the globe say they first consult reviews before making purchasing decisions. That’s enough to make some businesses out there, ahem, lose their scruples. For them, the desire is to stay ahead of the pack, whatever the cost. The result...
Who Writes Fake Online Reviews?

Who Writes Fake Online Reviews?

One of the — dare we say, “interesting” — phenomenon that we encounter as an online reviews management entity is that of fake reviews. Notwithstanding the fact that most of the consumers who are out there swear by online reviews, a sizable portion of the...